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Partner portal guide

How to track orders and fix failed orders

To track orders in Rabbit Invest, open Order History from the sidebar. Every order shows its status, whether it is a SIP, lumpsum, SWP or STP. Failed orders appear in the red bar at the top. Tap Details on any order to read the remarks that explain why it failed.

Video 0:316 stepsUpdated 26 October 2026

Steps

  1. Open Order History from the sidebar

    Every client order is listed here.

  2. Check each order’s status

    SIP, lumpsum, SWP, STP and more.

  3. Search, sort, filter or download the list

    Find one order quickly or export them all.

  4. Look at the red bar at the top

    Failed orders are collected there.

  5. Tap Details on the order

    The full order opens.

  6. Read the remarks

    They show why the order failed.

If something does not work

An order failed. What next?

Read the remarks under Details, fix the cause, and place the order again from the client page.

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