How to redeem a mutual fund for a client
To redeem a mutual fund in Rabbit Invest, open the client, tap the fund and tap Redeem in Folio Summary. Choose partial or full redemption and enter the amount; units fill in by themselves. Tap Next, check the payout, exit load and capital gains, and proceed when your client is ready.
Steps
Open the client and tap the fund
Folio Summary opens.
Tap Redeem in Folio Summary
The redemption screen opens.
Choose partial or full redemption
Redeem part of the holding or all of it.
Enter the amount
Units fill in by themselves.
Tap Next
The summary appears.
Check the payout, exit load and capital gains
See the tax impact before you confirm.
Proceed when the client is ready
Track it afterwards in Order History.
If something does not work
The proceed button stays greyed out.
The fund may be linked to a client goal. Check the Goals tab, and raise a ticket from Support if you still cannot proceed.
Can I move money to another fund instead of redeeming?
Yes. Use Switch or STP. See the guides on switching funds and setting up an STP.
